Support

Support

Frequently Asked Questions

General

How do I place a Tax exempt order?

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the orders billing state and local sales tax rates. 

If your order has been charged tax and you are a tax exempt organization we will refund the tax portion of your purchase if we receive the request and all necessary paperwork within 30 days after an order was placed.  To apply for a refund of the tax portion of your order please follow the procedure below:

1. Place your order.

2. Forward a copy of the received invoice along with a copy of your tax exempt certificate to:

          Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt

          Fax: 734.385.1689- Attn: Tax Exempt

3. Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption.

What are your refund and return policies?

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase or would like to return printed materials please contact us using our Contact Us form or you may email us at accounting@law.utexas.edu.

Do I have to pay sales tax on my purchase?

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

How do I log into my account?

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

How do I change my password?

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

Whom do I contact for technical support?

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24-48 business hours.

How soon am I charged for my purchase?

A charge will immediately appear on your bank statement under the name "Sheridan".

Online eBook

The Online eBook option allows you to access your content from anywhere, anytime and on all of your favorite devices, with no software to download!  The browser-based eReader means that you can access your ebook on any Internet-enabled device including tablets, smartphones, desktops, and laptops.

Features included in the Online eBook include:

Are my eBooks available without an Internet connection?

YES, our eReader offers an offline function where users can select a page range to cache within their browser for when wifi is not available. 100% of the eBook can be read offline. This is not a downloadable eBook.

How do I access Offline mode?
Note: You must have an Internet connection to activate Offline mode. Clearing your browser cache may disrupt the Offline functionality.

Step 1: Log in and navigate to your My eLibrary to select the eBook you would like to view in Offline mode. Select ‘Read Now’ to open your eBook.

Step 2: In the upper left-hand corner of the eReader, open the menu.

Step 3: Select 'Offline' from the main menu.

Step 4: Selecrt the pages you would like to have offline access to and click the ‘Download’ button.

Your offline session is now ready to use. Please return to this page when you are not connected to the internet to access the content. You can add this page’s web address as a bookmark or Favorite in your browser for quick access to your content later while offline.

Is printing allowed?

Yes, our online reader offers a printing function where users can select a page range to print. 25% of the eBook can be printed.

How do I print my eBook?

Step 1: Log in and select the eBook you would like to print from your My eLibrary. Select ‘Read now’.

Step 2: In the upper left-hand corner of the eReader, open the menu.

Step 3: Select ‘Print’ from the main menu.

Step 4: Select page number(s) you would like to print. If you would like to print more than one page, select 'Add More'.

Step 5: Select 'Print'.

Step 6: Select 'Download'.

Step 7: Select 'Download' again.

You may now print the pages from the downloaded PDF.

Who do I contact if I’m having trouble viewing my eBook or digital content?

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours. You may also use the contact form within the eReader.

Can I log in to two devices at one time to access my eBook or digital content?

No, you can only view your content on one device at a time.